Design the process
Agree service ownership, request information, approval rules and support responsibilities. Identify repeatable tasks and the exceptions that need a person to decide.
Process design and automation
Give engineering teams a clearer route to identity services.
Replace repeated manual identity tasks with well-defined processes and practical automation. We consult on the operating model, design the controls and build workflows that help engineering teams get what they need with appropriate oversight.
Discuss an automation opportunityMake the approved path the easiest path.
Requests spread across tickets, chat and scripts are difficult to track and repeat reliably. We help service owners and engineers agree what can be self-service, what needs review and how each request becomes a supported identity resource.
Build the request experience
Create or extend a portal, service catalogue or API for SSO onboarding, Entra app registrations and service principals. Include Kerberos service principal name (SPN) requests where needed.
Automate fulfilment
Connect approved requests to provisioning and configuration workflows, with appropriate access controls, validation, status updates and handling for failed or partial runs.
Manage the lifecycle
Record ownership and approval evidence. Design review, credential renewal and retirement steps so resources remain accountable after the initial request.
What you take forward
Working capability. Clear ownership.
We agree the deliverables and acceptance criteria around your scope before work begins.
- Process map and approval responsibilities
- Request forms or APIs connected to delivery workflows
- Auditable provisioning with exception handling
- Ownership, review and retirement procedures
Example: SSO onboarding from request to handover.
An engineering team submits the application owner, environment, redirect addresses and access requirements. The workflow validates the request, routes the required approvals, creates the agreed registration and service principal, records the configuration and gives the team a clear handover. Permissions and credentials follow the agreed controls; exceptions go to the right reviewer.
Which identity task is slowing your teams down?
Bring us one recurring request, your current process and the systems involved. We can help design the workflow and implement the automation.